SUPREME MATTRESS PROTECTOR WARRANTY

dreamGUARD warrants to the owner of this Premium dreamGUARD mattress protector (“Protector”) that if the fabric or laminate becomes damaged within a period of 10 years from the Date of Purchase as a result of normal household use, dreamGUARD will replace the Protector, provided the Care Instructions have been followed.  The Mattress Protector Warranty is NOT transferable.

When you simultaneously purchase a new mattress along with a dreamGUARD Protector, dreamGUARD, in addition to the Mattress Protector Warranty, will also guarantee the mattress surface against staining from known Food, Beverages, Animal and/or Human Bodily Fluids, Rips, Punctures and Burns provided the mattress was properly covered by the Protector at the time the staining occurred and in compliance with the Care Instructions.  dreamGUARD, in its sole discretion, reserves the right to decide, in the case of a validated claim, whether to have the mattress professionally cleaned or to replace the surface fabric.  Subject to all Care Instructions and proper use of the Protector and validation of your claim, dreamGUARD will, at its sole discretion, replace the mattress or provide one of comparable quality, if the mattress is damaged beyond repair as a direct result of the failure of the Protector and the claim is within the mattress manufacturer’s warranty period on the mattress.   The Mattress Protector Warranty is NOT transferable. The Mattress Protector Warranty is only for replacement of Protector due to damage covered under the terms of the Warranty. This Warranty does not provide unlimited replacement or replacements due to general wear and tear. Replacement of the mattress Protector, mattress and any cleanings must be authorized by dreamGUARD.  The total liability under this Warranty is the purchase price you paid for the mattress. In the event that the aggregate of all authorized service exceeds the purchase price paid for the mattress or we replace the mattress with a new mattress of equal value, we shall have satisfied all obligations owed under this Warranty.

The above Warranties expressly exclude coverage and application to Damage or Staining resulting from:

Intentional or Reckless acts, Gross negligence or abuse by user, damage or stains from sources not listed in the Warranty, Protectors improperly installed and/or maintained, failure to follow the Care Instructions, normal wear and tear, and/or soiling of a mattress employed for commercial or institutional use, staining occurring during delivery, staining caused by inks, nail polish, cosmetics, bleach, non-food related grease, corrosives, alcohol, dyes, solvents, or unknown stains, accumulation of stains, damage or staining to the sides of the mattress, ensembles, frames, headboards, footboards, side rails, and mattress base, and a mattress not fitted with a Protector are also expressly excluded from the Warranty. Any unauthorized cleaning agents, solvents or methods will result in the Warranty being void. Acts of God and/or nature are not covered under the Warranty. General soiling and re-occurring pet staining is considered personal negligence under the Warranty contract and will not be honored. In the event that a claim results in the replacement of the entire mattress, the warranty is considered fulfilled and if continued coverage on the replacement mattress is desired, a new protector must be purchased and delivered with the replacement mattress. dreamGUARD will cover up to a $50 delivery fee given a delivery fee was paid for during original purchase.

Due to the breathable fibers that this Protector is constructed of, odors are not covered under this warranty.

This warranty does not cover floor model mattresses, non-manufacturer warranted mattresses, or pre-owned mattresses.

Monetary refunds are excluded from coverage.

1. Machine wash the protector as quickly as possible after spillage, preferably while still fresh and wet using a mild detergent. DO NOT USE BLEACH or BLEACH ALTERNATIVE.

2. To avoid blistering, tumble dry in the dryer at a low temperature always together with bed linens or towels (NEVER dry the Protector alone in a dryer).

1. To submit a claim, please telephone our help-line 1-800-444-0648 within five days of each incident’s occurrence.

2. Do not attempt to clean the surface of the mattress. This will result in the Warranty being void.

3. The Purchased receipt for mattress and Protector must be retained, and dreamGUARD reserves the right to request a copy of the receipt and/or photographic evidence of damage for Warranty validation.

This California Addendum applies to sales of  Premium dreamGUARD mattress protectors in the State of California and purchases of Premium dreamGUARD mattress protectors by California residents.

California Mattress Protector Warranty

dreamGUARD warrants to the owner of this Premium dreamGUARD mattress protector (“Protector”) that if the fabric or laminate becomes damaged within a period of 10 years from the date of the delivery of the Protector, as a result of normal household use, dreamGUARD will replace the Protector, provided the Care Instructions have been followed.  The Mattress Protector Warranty is NOT transferrable.

The failure to register the Protector or return this warranty form to dreamGUARD does not diminish any warranty rights provided hereunder.

In the event of a conflict between any of the terms and provisions contained in this California Addendum and the other terms and provisions of the mattress protector warranty, the terms and provisions contained in this California Addendum shall control.